Family-owned and operated company sweeps all seven study factors and is ranked “Highest in Guest Satisfaction Among Upper Midscale Hotel Chains”
ST. LOUIS, July 13, 2022 /PRNewswire/ — They did it again! For the 17th year in a row, the Drury Hotels team has set a record for guest satisfaction. J.D. Power ranked Drury “Highest in Guest Satisfaction Among Upper Midscale Hotel Chains” in the J.D. Power 2022 North America Hotel Guest Satisfaction Index Study.SM The recognition marks Drury’s 17th consecutive year earning the guest-satisfaction award and sets a record for most consecutive wins in the J.D. Power travel and hospitality category.
“Being recognized for a 17th-straight year of providing our guests with top-notch service and value is certainly something to celebrate, but more importantly, this recognition reflects the trust our guests continue to place in us when they stay at one of our hotels,” said Chuck Drury, president and CEO of Drury Hotels. “Every day, at each of our hotels, our team members build this trust by being attentive, friendly and considerate. These tokens of human kindness and connection are what truly set us apart.”
Drury earned the number one ranking in all seven J.D. Power hotel factors, which include reservations, arrival/departure, guest room, food & beverage, services & amenities, hotel facilities and cost & fees.
“Drury Hotels ranks highest in the Upper Midscale hotel segment because guests continue to respond positively to their stay experiences,” said Andrea Stokes, hospitality practice lead at J.D. Power. “J.D. Power surveys thousands of hotel guests each year, and for 17 consecutive years, Drury Hotels has led this segment for overall guest satisfaction.”
The J.D. Power 2022 North America Hotel Guest Satisfaction Index Study is based on