Heathrow airport boss blames women packing too much make-up as reason for queues

Horror delays at Heathrow are being partly caused by passengers taking too much make-up and feigning mobility issues, the airport’s boss has claimed.

In recent months, Heathrow passengers have faced winding queues, last-minute cancellations, and mountains of lost baggage.

To stem the chaos, the airport recently introduced a daily cap of 100,000 visitors and asked airlines to stop selling new tickets for August flights.

However, Heathrow Chief Executive John Holland-Kaye today insisted that the summer getaway has “started well.”

Speaking on ‘Leading Britain’s Conversation’ radio station, he claimed that airport security numbers matched pre-pandemic levels – but that passengers are “travelling with more than they usually would.”

“They have got more bags, and more liquids in their bags so that takes a little bit longer,” he said.

“A lot of people are put off from checking in all of their make-up for example because they are worried about whether their bag will make the journey with them.

“People tend not to think of makeup as being prohibited from travel, so there’s a lot of education that we need to do with people.”

Since it tends to be women carrying make-up, it is assumed his comments are directed at female travellers.

What’s really going on at Heathrow airport?

Heathrow’s flight cap – imposed in order to “protect holidays” – was slammed by airports like Emirates, which initially refused to comply.

On Monday, Ryanair’s CEO Michael O’Leary accused the airport of being unable to run “a p***-up in its own brewery.”

However, the airport has hit back, blaming airlines for failing to hire enough ground staff.

“Ground handlers are the backbone of what you think of as being the airport, but they are employed by the airlines,” Mr Holland Kaye said.

“They did a very good job through until the

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Heathrow airport calls out passengers faking disability to skip queues | Travel News | Travel

The airport claimed many passengers are faking a disability to get the airport special assistance service to fast track themselves and avoid the long queues.

The chief executive of Heathrow Airport, John Holland-Kaye, explained a wheelchair “travel hack” went viral online and since then, the number of passengers requiring special assistance has gone up considerably.

Heathrow’s chief executive told LBC that faking an injury is a “travel hack” which has been recently popularised on social media platform TikTok.

This has led to an increasing number of passengers using wheelchairs at the airport in order to skip the queues.

Some travellers, he explained, pretend to be disabled in order to get through security and passport control quickly.

READ MORE: ‘How to get free drinks and upgrades’: Flight attendant shares tricks

John Holland-Kaye explained: “Demand has gone up significantly.

“For passengers requiring wheelchair support, we have had more demand than we’ve had before the pandemic. Now, why is that happening?

“Some of this is because people are using the wheelchair support to get fast-tracked through the airport. That’s absolutely the wrong thing to be doing!

“We need to protect that for the people who most need help.”


One passenger posted a video on social media where he can be seen taking one of his shoes and socks off to demonstrate how he faked a limp.

In another video, he is seen laughing in the wheelchair while saying: “Wheelchair secured.”

A flight attendant who recently spoke to Express.co.uk about the issue explained: “When you request assistance, you are the first to board the aircraft and you get to skip all the queues.

“When a passenger asks for special assistance at the airport they will provide with wheelchairs if needed, and the staff will escort you to the gate and

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Air passengers are using a TikTok travel hack where they pretend to need a wheelchair in an attempt to skip lines, airport CEO claims

Queues form at Heathrow Airport.

Delays and cancellations have caused significant problems for travelers at Heathrow Airport.Anadolu Agency / Contributor / Getty

  • Passengers are pretending to need wheelchairs to avoid airport lines, according to Heathrow’s CEO.

  • John Holland-Kaye told LBC that it’s due to people using a travel hack that they’ve seen on TikTok.

  • Demand for the airport’s wheelchair support team had increased “significantly,” Holland-Kaye said.

The CEO of one of the world’s busiest airports said that some passengers are exploiting a TikTok travel hack, where able-bodied people pretend to need wheelchair support, as a means of bypassing travel chaos.

John Holland-Kaye, CEO of Heathrow Airport, told the Leading Britain’s Conversation (LBC) radio station that the airport has as many people working in its passenger support team as it had before the pandemic. However, demand for the team had increased “significantly,” he said.

“We have more demand than we had before the pandemic,” Holland-Kaye said. “Some of this is because people are using the wheelchair support to try to get fast-tracked through the airport. That is absolutely the wrong thing to be doing.”

He added: “If you go on TikTok, you’ll see that it is one of the travel hacks that people are recommending.”

A spokesperson for Heathrow Airport told Insider that the trend has been reported as happening at other airports. “It’s is obviously something we don’t condone which is why John brought it up today,” they said.

Amid a summer of travel disruption, delays, and flight cancellations — caused by widespread labor shortages that have left aviation firms stretched at peak times — stories have emerged of some disabled passengers being caught up in the disruption at various airports.

Holland-Kaye was responding to a claim by the host that disabled passengers were having to wait for mobility support at Heathrow’s

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