How Travel Companies Are Handling Covid-Related Refunds Now

Skift Take

Covid is still wreaking havoc on many consumers’ travel plans, but some companies act like that’s not the case, considering the loops they’re asking travelers to go through to get a refund.

Although much of the travel industry has seen a significant rebound this summer, Covid is still complicating travel worldwide. Dozens of popular destinations — including China — have yet to fully lift travel curbs and major airlines are still struggling to hit pre-Covid staffing levels, a major factor in the large number of flight cancellations that’s plaguing the aviation industry.

And as countries such as the United Kingdom and United States have experienced a surge in Covid cases in recent weeks, are travelers still able to get refunds if Covid disrupts their trip?

In a follow-up to a story Skift published two years ago, we look at how major travel companies anecdotally are dealing with the issues of Covid-related refunds now, such as whether they’re still issuing refunds or credits to consumers whose travel plans have been disrupted by Covid.

It’s an anxiety every traveler lives with now. Will I get Covid right before, or during my trip? And can I get a full refund?

Here are some answers.


Major hotel companies — including Hyatt, IHG and Wyndham — have told guests booking via online travel agents or other third parties to contact their booking provider for information about their policies.

However, Hyatt as well as Radisson, are vague on the subject on Covid-related refunds for direct bookings. Hyatt stated “all reservations booked directly with Hyatt, including with legacy AMR Collection brands, are subject to the cancellation and/or refund policy disclosed at the time of reservation.”

Online Travel Agencies

Melanie Fish, head of global public relations for Expedia Group Brands,

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